Our experience at Olive Garden
November 28th, 2007 at 5:34 pm (Customer Service)
My husband and myself where with my Grandma for a few days for thanksgiving. Every meal we went out to eat, I think we probably ate 3 months worth of meals out this past week. I wouldn’t doubt if I gained a bunch of weight while there. Saturday before my uncle went to work, we all had decided after he got off of work we would met him at Olive Garden by his work. He works as a dish washer at OCB, my uncle is a sweet man, I love him dearly and to be honest I am a little protective of him. My mom and he are the same age. My uncle has some mental challenges, which sometimes can be frustrating for us. Sometimes my Uncle is unable to be patient and wait for the waiter. He never is rude and never tries to get them to rush, but he will live the table and walk around outside. My Grandma and I are used to this, this is just my uncle, and he always been like that.
My uncle medications where screwed up and was making him hard to deal with, normally he will talk to me, and answer questions for me. He is close to me, I lived with Grandma as a teen. My uncle was in one of those don’t ask no question, everything fine! Well almost every subject we came to my uncle didn’t want to talk about, so that made it hard. My uncle decided he needed to test his blood sugars and lift to go to the car, the waitress came back during this time. We had already been waiting for my uncle for a few minutes and gave our drink orders. She asked if we know what we wanted yet, we said no, and I explained my uncle just ran to get something. I was polite. Well my uncle came back and tested his blood sugars at the table. No big deal even though Grandma felt the need to tell him it was wrong to do in front of other people. My husband hasn’t had a lot of dealing with people like my uncle. But He handles my uncle well. Thank G-d my husband is for the most a very patient man.
A few minutes had passed and my uncle became impatient again and went for a walk. The waitress came back, and gave my grandma a attitude. She spoke to my grandma under her breath and almost sounded snyd to me. My grandma does not deal while with rude people, she is one of those when she annoyed it not a good thing because she will take part of the tip away. My uncle came back a couple minutes later, and was ready to order the waitress didn’t come back for a while and saw him there.
We did not tell her that he has mental challenges, maybe we should have but my family is fairly private. When she came back she was still giving off a attitude, of really not wanting to do her job with my family. My uncle ordered and he is well probably the loudest one in the family. At the end of dinner she was nicer to my family. I am not sure what my grandma gave her for a tip but I hope it was not more then 10 to 12 percent. I now the normal is 15 to 20 percent for tips and I always try to tip over 15 percent but have because of bad service deducted out of their 15 percent.
I think that our waitress could have stopped and talked to my grandma when she made her comment under her breath, it may have been nothing rude but because she said it in passing it may have came out wrong. My grandma is 82 years old almost so her hearing isn’t as good as it used to be and well I know I had a hard time hearing over the background noise.
