Let me start out by saying I will not buy a HP computer for a LONG time!!! I am very disappointed in HP, I used to swear by them. They where the only Desktop computer I trust and I would make sure I got one right away. My husband HP recently crashed on him Oh well it was old, and we knew for months it needed to be replace.
I had given him my computer, so that he could use it to do work. Tonight we got home for church, and lost power, afterwards the computer started just fine. So we thought no more of it. It ran it self though the scan disk, and that just took a couple of minutes, there was no problem. Okay no big deal we thought. It working fine, all the sudden his hard drive started making a noise and the screen frozen on him so he restarted the computer. Now we cant get it to go any further then the stupid boot up menu. We called HP thinking we where still within our warranty.
We where like a week after our warranty. Okay first to call their customer service we got 2 representatives who did not speak English so we had to call them back until we found someone who spoke English well enough. They wanted to charge my husband 36 bucks to have someone tell us we would need a new hard drive. Geee DAHHHHHHHH we know the stupid hard drive is bad, we already figure that out, that why we are calling. Then she tells us well you can mail the computer back to us and it will be at least 300 to do all the work, but in order for me to do this I have to charge you 35 bucks. Okay this doesn’t even count the stupid mailing charge they where going to try to stick my husband and I with.
This is know the 2nd time I have had issues with HP, and frankly I am sick of it. I am tired of their horrible customer service because most of their representatives can’t speak English well enough to find their way out of a paper bag. I don’t have a problem with people who can’t speak English but don’t take a job that requires you know the language well enough to help a caller out. It bugs me that my warranty was only like less then a week pass and they couldn’t even do something for us more then lets charge you 300. Well that doesn’t even count the Office Student we lost, my Recording studio stuff that I had in there. I have lost at least 3 songs me and a friend where working on, and unfortunately I didn’t back those files up. It doesn’t count the Anti Virus that now we have to replace to, okay that is the cheapest of all the Software. The Recording studio software I can email them and ask them to help me. I have dealt with them before last time, I had a computer totally crash on me.
Lets see my husband lost all of his data, just lovely. I guess the next computer we get we will be backing up regularly.
What really gets me is I was wanting to be able to get my husband a new wedding rings but know I can not do that because, we need to get him a new computer and what ever money I get will need to be to help out with other expenses. I was hoping I could do it for Valentine Day but I guess that washed up. Maybe I will have to do it for a Chanukah Present. I do have to say I will not use HP for a long time.
I told my husband to call the Best Buy Geek Squad it’s funny, we told the guy straight out we did not buy this computer from you. He was more helpful to us then HP was, you would think HP would want to make their customers happy so that they keep their customers. It will be a long time before I buy a computer from HP maybe I will try a Dell, or some other brand. I do love my Laptop computer, it a Toshiba, I have had it for almost 2 years and no problems. Maybe I should see how Toshiba Desktops are, maybe I can do more with them.