Just Pass Me By

I am normally not to rude with people, and always try to treat people in customer care nicely from my Internet/Direct Tv carrier. Lately I have to admit I haven’t been happy with their idea of customer care. I use multiband as my prodiver, they work with Direct Tv, so they are who I call when there are any problems with my Tv. Yet, I am paying Direct Tv directly for my services because they haven’t been recieving payment from my company nor were they charging me. So no big deal I can handle that, with out to much trouble.
The other day we got our Property taxes hubby been wanting a new Tv for a long time, so off we went looking for a nice Tv. The only thing we didn’t look at was wholesale electronics. I will be writing about the TV on my other blog, but at least this will help explain why I unplugged my satellite box for a couple of minutes. I needed to change out power supply to something that was safe for the new TV.
So I unplugged everything my power supply has a place for the TV, 2 accessories, DVD, Vedio, and CD and AMP, and even one for cable/Sat box. So I plugged everything into the new one, well the stupid thing was locked and needed to be open a certian way and the sat box went back to factory settings. I tried to set it up, but it kept getting stock on step 9 and it wasn’t recieving info from the satellite.
So I called Tech Support, I have lost power before and they’ve always been able to help me. I was told a tech would call me, and if they couldn’t help me they’d set me up an appointment. Okay I waited 2 hours and called them back, I felt I waited long enough to hear back from someone. The operator told me that they had me scheduled for someone to come out late afternoon on the Monday, I told him what happened to someone calling me. I told me very clearly monday was not acceptable because I had a 86 year old man living here and him telling me he going to walk a mile to watch TV. , waiting until late monday was not OKAY! It simple enough to walk me through this and it’s been done in the past. I had to get almost rude with him, more then a little assertive. I have had to do this several times now. Maybe they don’t think it’s rude because I don’t yell or cuss.
Today I was talking to a coworker who was having trouble with her AC and we where talking about Call centers, and how sometimes you have to get down right rude to get an out come. I think these companies sending their work over seas to deal with problems might need to rethink it, half the time those people do not understand and sometimes the problems is made worst. At least my Internet/TV provider has people from here to deal with figuring out our problems.