Just Pass Me By

So where I am I staying that I will not stay at again, the Day’s Inn in Worthington Minnesota, on Hwy 59.
I am a little disappointed, I honestly have to say that I have never enjoyed my stay at a Day’s INN. Don’t get me wrong the rooms where clean, and housekeeping did a great job at it. But Customer service I would rate a 1 on a scale of 1 to 10. I am not happy at all with their call center or hotel customer service. This was the case the last time I stayed at a days inn. I will never stay here again. So why am I annoyed, okay I
Online Schools degree in Busines management and you’d think these people would have my text book knowledge down pat. They do not.
First it started with customer service to get a room, for my husband and dad and a room for me. Well I explained to the guy that dad was 88 years old and had a mental health dog that would be staying in a room. This was fine. No problem. The problem came when it was time to finalize the reservation, they deducted the money out of my account right away and did not tell me it would be withdrawn immediately. Fine I have the money in my account it would have been nice to know this so I could have transferred money over form saving to cover, checks if any came through which I had one outstanding. It didn’t go through so I was fine, plus I asked a question about when it would go through my account. I am glad I did this had I not I would have overdrafted my account. Okay fine we got the rooms 2 weeks in advance.
Now we get to the hotel last night, we find out there a 10$ pet fee, okay no big deal. I forgot Dad’s papers for the dog, and Shadow stayed with me. My husband and my rooms where spread far apart. Okay I have the dog I am fine, if someone miss with me she will make nose.
The problem with my room is I asked for non-smoking and expressed to the call center that I have a smoke allergy and it’s important I not be in smoking or near it. Well they placed me right next to a chain smoker, so my breathing has gotten worst. I came here with a start of a allergy attack and now I am in a full blown allergy attack. I can barely talk.
They have deactivated my card, just about every time I leave the room. I am frustrated and stressed by this because I fight to get back in my room and have to go to the office. The same happened to my husband today they deactivated his card to his and dad room. So I am just simply disappointed in the quality of service here. I am actually looking forward to go back home, even though i really enjoy my husband sister and his bio mom who i meet today.
On a positive note, I will say again the room was clean, and I have no troubles with the room